Customer Service Advisor

Recruiter
Hays Construction and Property
Location
Bristol
Salary
£19000 - £23500/annum 10% performance bonus
Posted
08 Jul 2017
Closes
07 Aug 2017
Sector
Public Sector
Contract Type
Permanent
Hours
Full Time
Housing Assistant needed in North Bristol for a temporary to permanent opportunity

Your new company

You'll be joining a developing housing association who are passionate about building local homes for their local community. This organisation is currently expanding and will be an exciting time for you to join them.

Your new role

You will be working on a temporary to permanent contract as a customer service adviser in North Bristol on a full time basis. As a customer service advisor you will act as the first point of contact for customers, providing easy access to the full range of housing and repairs services. You will provide a professional and responsive service to customer's enquiries in person, on the phone and in writing with the aim of diagnosing and resolving all enquiries at the initial time of contact. As a customer service advisor you will deal with customer enquiries in person, on the phone and in writing and identify the best course of action, signposting and directing when necessary to relevant departments. As a customer service advisor you will receive and process all requests from customers, including but not limited to, diagnosing repairs, arranging appointments, processing rent payments, lettings, tenancy and anti-social behaviour enquiries.

What you'll need to succeed

As a customer service advisor it is essential you work in a customer service focused way. You must have experience of working within a service delivery sector, and working in the social housing sector would be desirable. You must have the ability to communicate clearly and remain calm in challenging situations. Furthermore, to be a successful customer service advisor you must be passionate about helping people and working with the housing sector.

What you'll get in return

You will be joining a rapidly growing organisation with a strong goal to build more homes for their local community. Not only this you will be offered a brilliant competitive rate and strong benefits including a 10% performance bonus. This is a great opportunity if you are looking to building your housing career and getting your foot in the door with a brilliant housing association.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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