Sales Account Manager - North London - Digital Online Portal

Aura Sales
North London, Greater London
£38000 - £50000/annum Pension, flexible working , awards
08 Jul 2017
07 Aug 2017
Contract Type
Full Time
Our client requires a Account Manaegr to grow customer and revenue sales of products & services to the larger independent property agents, the Account Manager will achieve identified sales targets of agents through proactive activity across the customer base.

To develop long term business relationships with key agents within a defined territory to deliver regular and effective account management meetings and increase revenues through a multi product portfolio.
Other duties include responding to incoming customer calls & queries, minimising cancellations and maintaining accurate and up to date records. Key is the ability to handle complex and sometimes challenging negotiations and achieving winning outcomes for all parties.

Key Responsibilities:
Develop an understanding of organisational and internal influence structures within all allocated agent customers
Develop relationships from office manager level to director/owner level as appropriate
Ensure territory coverage to touch all opportunities on a scheduled basis
Identify prospects where company`s services can be sold
Leverage understanding and relationships to create sales opportunities of the membership packages & products.
Maximise revenue opportunities with existing customers within defined territories / customer groups, ensuring uptake of additional products
Work with customers that have signaled intent to cancel their subscription in order to reverse their decision and keep the customer`s business
Maintain accurate records, sales forecast and activity reports
Reporting on all profiles of customers and activity on a regular basis, and regular updating of the CRM system
Maintain on line customer data records with all relevant information (CRM system)
Ensure accuracy of contracts signed including checklists
Communicate effectively with internal & external customers
Follow up customer queries within 24 hours
Maintain solid customer relationships and provide outstanding customer service & understand the client`s needs
Proactively assist agents that are low users of the service
Assist customers to ensure their listings are high quality and they get the most from the subscriptions
To act as an effective, professional ambassador for the company at all external events, conferences and presentations when required.

Skills and Attributes:
Have experience in, exposure to or an understanding of the UK Property and online advertising industries
Be motivated by ambitious targets and do what it takes to hit them
Have exceptional customer service skills
Have an exceptional ability to negotiate and influence
Have the agility to juggle multiple tasks, and rapidly adapt approach in fast-evolving business environment
Have good ability with PowerPoint, Excel and Word packages
A credible professional, being an effective presenter and communicator at individual and group level; being able to present at group meetings
Take pride in being accurate, diligent and well organised
Have a high degree of honesty and integrity
Be a team player and an effective but likable communicator
Be positive in attitude and communication, with a can-do approach