Desktop Support Engineer – 1st & 2nd Line Support – 5pm – 12:30

Intec Select Ltd
London, City
£25000 - £35000/annum + Bonus & Excellent Benefits Pkg
08 Jul 2017
07 Aug 2017
Contract Type
Full Time
Desktop Support Engineer – 1st & 2nd Line Support – 5pm – 12:30

To be considered for this role, you must be happy to work 5pm-12:30 permanently.

A market leading Financial requires a Desktop Support Engineer to join their team and work from 5pm-12:30 permanently. The purpose of this role is to provide support to our London office assisting with hardware and software problems via phone, email and in person.

Role & Responsibilities:
• Provide Helpdesk / Desktop technical support
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Take ownership of user problems, pro-active when dealing with user issues
• Respond to enquiries from clients and help them resolve any hardware or software problems
• Support users in the use of computer equipment by providing necessary training and advice

Essential Skills & Experience:
• Excellent communication & interpersonal skills
• Active Directory and Group Policy
• Strong working knowledge of Microsoft based operating systems (XP/Win7) and MS Office (2010/13)
• TCP/IP experience and basic networking
• Full understanding of PC hardware set-up and configuration
• Flexible, pro-active approach as a proven self-starter
• Team player who can work under guidelines to complete tasks in a timely manner
• Ability to work on individual projects against set targets

• Microsoft Exchange
• Citrix
• Experience/understanding of Sage

• £25-30k basic Salary.
• Annual Bonus (up to 20%)
• Stakeholder pension (up to 10% company contribution if 5% employee contribution)
• Free lunch & subsidised breakfast
• Private health
• Excellent benefits package.

Desktop Support Engineer – 1st & 2nd Line Support