Application / Product Support Analyst – 5pm – 12:30

Recruiter
Intec Select Ltd
Location
London, City
Salary
£25000 - £30000/annum £25-30k + Bonus & Benefits
Posted
08 Jul 2017
Closes
07 Aug 2017
Contract Type
Permanent
Hours
Full Time
Application / Product Support Analyst – 5pm – 12:30

To be considered for this role, you must be happy to work 5pm-12:30 permanently.

Overview:
Global market leading Financial requires an Application Support Analyst skills to be based at their offices in the City, EC3 working from 5pm to 12:30 Monday to Friday.

You will be working with internal resources and both internal and external clients to maintain the support and delivery of our in-house and market applications and have plenty of exposure to numerous technologies and applications, the scope of which is continuously increasing.

You will be working in a customer-focussed environment, ensuring issues are dealt with promptly, escalation processes are followed and training requirements are met.

This is an exciting new role, in a fast-paced and entrepreneurial IT organisation, that will develop further for the candidate with the right skills and attributes.

Role & Responsibilities:
• Provide high-quality proactive application support
• Communicate progress of resolution/status in a timely fashion
• Raise application awareness - create promotional material, maintain documentation and conduct training sessions
• Build and enhance existing relationships within the IT organisation and the wider internal business
• Work with external clients to support our market products

Essential Skills & Experience:
• Software support experience
• Enjoys working with a diverse group of stakeholders, software and computers
• Excellent written and verbal communication skills
• Strong organisational skills
• Analytical thinking, quality conscious and results driven attitude

Package:
• £25-30k basic Salary.
• Annual Bonus (up to 25%)
• Stakeholder pension (up to 10% company contribution if 5% employee contribution)
• Free lunch & subsidised breakfast
• Annual pay review
• Private health
• Excellent benefits package.

Application / Product Support Analyst – 5pm – 12:30