Insurance Sales Advisor

Coast Specialist Recruitment
Tooting, London
08 Jul 2017
07 Aug 2017
Contract Type
Full Time

Team member - Role Definition


  • Through the provision of first class, professional and diligent client care to sell and administer insurance policies offered by the Company.

Responsible to:

  • Reporting to your Branch Manager, you are responsible to the Company, your colleagues, insurers and our clients

Skills Required:

  • The ability to communicate clearly, positively and effectively both orally and in writing
  • To display a positive and enthusiastic work ethic and style
  • To build and develop long-term client relationships
  • The ability to work effectively and in an organised manner both independently or co-operatively as part of a team
  • The ability to listen to clients and identify their needs
  • Reporting to your Branch Manager, you are responsible to the Company, your colleagues, insurers and our clients

Principal Duties:

  • To sell and administer insurance products appropriate for our client’s needs with due care and consideration
  • To assist your Branch Manager in meeting, and wherever possible, exceeding Branch objectives
  • To exceed client expectations in terms of efficiency, effectiveness and responsiveness through the diligent and professional conduct of your duties.
  • To act in such a way as to encourage a working environment free from harassment, bullying and discrimination
  • To ensure that the requirements of our clients are at least always met, and to look for opportunities to exceed expectation
  • To embrace and follow all internal procedures on the conduct of our business including complaints and problems
  • To take responsibility for your own personal development in terms of enhancing your knowledge and understanding of the products we offer and in developing your career within the Company
  • To assist in the smooth and efficient day-to-day running of the office
  • To share ideas and information with your Branch Manager
  • To act as an ambassador for our client at all times through first class personal presentation and conduct
  • To be professional in your relationships with insurers, ensuring we provide a friendly, quality and effective service to them
  • To always comply with branch procedures

Competency & Knowledge Checklist for Team Members


Client Focus

  • Anticipate needs & requirements of clients, underwriters, & colleagues
  • Builds sound relationships (by "making friends", building rapport etc) - looking at the long-term.
  • Delights clients by exceeding expectations on all fronts.
  • Acts with integrity and for the good of the client.

Communicating with Others

  • Able to pick out important information in all communications.
  • Actively listens - identifies needs
  • Builds and develops long-term client relationships.
  • Writes clearly, logically & unambiguously.

Delivering Results

  • Focuses on what needs to be done and do it - positive & enthusiastic work ethic.
  • Manages own time & prioritise effectively.
  • Handles high pressure situations well.
  • Consistently delivers top quality service - passion for getting it right - same high quality at the end of each day as at the beginning.

Supporting the team

  • Supportive of the team as a whole and individually - helps others (giving constructive, balanced feedback).
  • Willing to step in and; where appropriate, suggest ways forward.

Initiative & Innovation

  • Self-starter: takes the initiative - likes challenges
  • Has a questioning stance - wants to know 'why’ as well as the 'what’.
  • Thinks 'outside the box’: there is almost always another way - highly motivated to seek answer.
  • Shares insights with others & initiates action.
  • Always able to find a solution to a problem (with others help if necessary).


  • Leads consistently by example & persuasion: develops a loyal following.
  • Motivates, mentors and inspires (influences) others to achieve Branch and Personal objectives.
  • Provides clear sense of direction.
  • Able to vary leadership style as occasion demands.
  • Unafraid to question 'standard’ practices (assertive).

Planning and Organising

  • Anticipates & prepares in advance for likely problems/opportunities.
  • Identifies future opportunities & issues & takes appropriate action to attain desired results (market awareness).
  • Draws up and follows a systematic course of action (adapting it as appropriate) with appropriate level of energy.


  • "Makes friends" of all clients
  • Develops good relationships - shows interest
  • Meeting wants and needs - and reviews own performance
  • Effectively closes the sale: establishing and meeting objections
  • Cross sells and offers policy enhancements
  • Excellent product knowledge
  • Shows awareness of other opportunities to assist the client

Self Development

  • Is always eager to learn new things & new ways of doing things.
  • A very positive 'Can-Do’ approach
  • Regularly reviews own learning in light of experience.
  • Possesses necessary skills & knowledge to do the job and keeps up to date.
  • Seeks feedback on performance to improve own competence.


  • Understands & accepts own role as member of Branch team.
  • Works with others to achieve Branch objectives.
  • Is willing to subordinate own wishes for good of the Branch.
  • Encourages others when morale may not be as high as would wish


Technical - insurance policy cover and administration

  • Motor
  • Household
  • Commercial Vehicle
  • Motor cycle
  • Legal

Legal, Industry and FSA Requirements

  • Terms of Business
  • Compliant Sales Cycle
  • Treating Clients Fairly (TCF)
  • Data Protection
  • Money Laundering
  • Rehabilitation of Offenders Act
  • Bribery Act Compliance

Market and Industry Knowledge