Service Desk / Help Desk Operator

Facility Associates Recruitment Ltd
Risley, Warrington
£16000 - £18000/annum
08 Jul 2017
07 Aug 2017
Contract Type
Full Time
Job Title: Service Desk / Help Desk Operator
Office/Region/Area(s): Birchwood, Warrington

Brief Details of Position:
A full-time vacancy has arisen for a Service Desk / Help Desk Operator to work within an existing team at our Birchwood Office in Warrington.

The role will include, but is not limited to:
- Inputting of reactive calls onto in-house & client systems.
- Issuing jobs to Engineers & Contractors.
- Categorising & resourcing correct labour resource according to geographical need.
- Handling calls from clients, engineers and suppliers with regards to ongoing reactive or PPM work.
- Issuing Electronic Purchase Orders within assigned spend values.
- Providing cover for other team members during periods of sickness and annual leave.
- Working closely with Team Leaders, Customer Support Supervisor, Customer Support Manager, Contract Managers and engineers.

Knowledge, Skills & Experience:
Applicants must be able to demonstrate the following:-
- IT Literacy
- Must have previous experience within a Customer Service environment
- Ability to develop good understanding of Customers Business
- Good communication/organisational skills
- Knowledge and understanding of the Building Services Industry
- Able to deal with multiple priorities with maximum results.

This is a hands-on role and would suit an individual that can work using their own initiative and also work well with the Contract Manager/Administrator.

Must be a conscientious and reliable team player along with excellent interpersonal and communication skills.

Please note: Candidates must be either already DBS cleared or willing to go through the DBS vetting process upon commencement of employment.

Salary: Circa 16k-18k, dependent on experience, to be discussed at interview.

If you are an experienced Service Desk / Help Desk Operator with a proactive and efficient approach looking for a rewarding role in an exciting and industry leading company, please apply