1st / 2nd Line Support

Recruiter
Avantus Recruit
Location
Horsham
Salary
£22000 - £25000/annum
Posted
08 Jul 2017
Closes
07 Aug 2017
Contract Type
Permanent
Hours
Full Time
Our client are seeking an individual to join their engineering team to provide 1st / 2nd line support. This role is customer facing, meaning the ideal candidate will have excellent communication skills. The chosen candidate will be required to travel to clients to provide support so should possess a driving license.

Responsibilities:

* Logging of tickets
* Working on the help desk
* Providing remote support to clients
* Travelling to clients to carry out support work
* Monitoring backup systems
* Monitoring configuration and policy adjustments

The ideal candidate will ideally have the knowledge / experience of the following, either commercially or at home:

* Windows Client Machines - Windows 7, 8, 10
* Windows Server
* ADSL Routers, Firewalls, Switches and Wireless
* PC hardware
* Office Suite

Knowledge of the following would be an advantage:

* Active Directory
* DNS, DHCP
* ADSL / VDSL
* Email client configuration and management
* Apple Mac and OSX
* Hyper-V
* Office 365

Benefits and Comments:

* 20 days holiday plus bank holidays

Working Hours:

* 40 hours per week, 9:00AM - 5:30PM