Motor Claims Auditor

Acclaim Resourcing
Sevenoaks, Kent
£25000 - £30000/annum
08 Jul 2017
07 Aug 2017
Contract Type
Full Time
Our client a fantastic organisation working within the Motor Claims arena are currently seeking an Auditor to join their successful team.

The role:

Conduct departmental, business and individual file, system and telephony audits within agreed SLA’s and within the business delegated authority

Identify, and recommend corrective action, to minimise leakage and improve quality

Conduct File and Telephony Audits that will promote accuracy against agreed targets and support the growth and strategic direction of the business

Report findings to the L&D and Audit Controller and back into the business

Identify and recommend corrective action plans and training of processes to minimise leakage and improve quality to rectify all gaps in knowledge

Attend regular QA meetings to share best practices, initiatives and report Audit findings and Training updates to team leaders

Keep abreast of all regulatory and technical developments in the industry

Build relationships with all areas of the business in order that all areas of the business work alongside each other



Minimum of 5 years insurance experience, including qualitative assessment in a motor claims environment

One year or more Audit experience Essential

Professional demeanour, with a mature approach capable of working under a minimum of supervision

Good grammar, vocabulary and an ability to explain complex insurance terminology so it is easy to understand

Understanding of current industry standards for Customer Service, Complaints, Compliance and Claims Management

Ability to identify trends and draw conclusions from audit data

Previous experience in PI MOJ claims, AD and PD claims handling

Please apply with an up to date CV for more information on this exciting role