Product Genius

Inchcape Retail Limited
Norwich, Norfolk
08 Jul 2017
07 Aug 2017
Contract Type
Full Time

Inchcape UK have been awarded No.1 in 'The Sunday Times Best Big Company To Work For' 2016

Do you want to join in our success?

Product Genius/Trainee Sales Executive - Land Rover Norwich

The Role

As a Product Genius you will inspire and excite customers in the dealership with in-depth product information and insight. The role of a Product Genius is to promote brand products through selling the features and benefits. A Product Genius will offer an exceptional customer experience and service by building a genuine rapport with the customer. Do not worry if you do not hold up to date Land Rover product knowledge, we will provide full training!

Your role and responsibilities

* Keeping up to date with the latest product information.

* Providing customers with specification information about all brand products.

* Ensuring all dealership staff are up to date on the latest product information and that their knowledge is of a high standard.

* Planning and managing the customer test drive process with the Sales Executive and offering product insight during the test drive appointment.

* Responsible for the preparation of the showroom, ensuring a strong selection of demo cars are available and that the showroom is always presentable for customers.

* Pro-actively approaching customers in the showroom to welcome them and see if they need any help.

* Supporting the Sales Executive with insight and product knowledge for customers, when required.

* Guiding customers to the Sales Executive when they express an interest to buy.

* Creates a winning customer experience by identifying and anticipating their needs.

* Assures that customer issues are resolved quickly and effectively.

Your skills and experience

* Enthusiasm for excellent customer service.

* Passion for automotive technology.

* Strong presentation skills.

* Ability to work autonomously.

* Team orientated personality.

* Excellent communication skills.

* Keen to keep-up-to-date with innovations and complex/technical/product information.

* Strong organisational and prioritisation skills.

* Always willing to help and support to others.

* Good knowledge of computer applications (MS Office).


* Competitive salary

* 22 days holiday, rising to 25 after 5 years

* Company pension scheme

* Life assurance

* Childcare vouchers

* Discount gym membership

* Vehicle purchase discount,

* Employee Advantage - retail discounts with over 3000 retailer

* Cycle to work scheme