IT Support Service Desk

Xpertise Recruitment
08 Jul 2017
07 Aug 2017
Contract Type
Full Time
1st Line I.T. Technician.

Job Outline

Following substantial growth in the UK a vacancy has arisen for a 1st Line I.T. Technician, working alongside the other technicians within the UK with responsibility for maintaining the integrity of all computer systems, associated software and supporting infrastructure across all client UK sites. With a user base of approximately 800 spread across 7 sites the successful applicant will need to demonstrate an ability to communicate effectively at all levels of the business and prioritise workload in line with the business needs. The position also requires participation in an out of hours on call rota providing business critical cover both evenings and weekends.

Key Tasks

• Be a point of contact for all IT related issues
• To receive, record and manage all helpdesk tickets coming into the IT/IS departments
• Perform 1st level support for all user issues
• User management with particular emphasis on user set-up or deletion, password resets and access rights.
• Assist users with problems and questions, where necessary providing training and guidance to individuals or small groups
• To install hardware, software and cabling required for users in the operation of their systems also re-site or re-issue IT equipment as required across all sites
• To repair, or arrange for repair by a third party where appropriate, computer hardware that is deemed to be faulty.
• Create and maintain documentation for standard solutions and ensure knowledgebase is kept current
• Follow and maintain processes and procedures in line with company standards


• Motivated team player with good interpersonal and organisational skills
• Ability to meet deadlines, manage and prioritise workloads in high pressure situations and constantly changing business environment
• Previous experience in a similar customer facing environment within the I.T. field desirable
• Further education qualification in an IT related subject
• An analytical approach to problem solving with tenacity and determination to seek solutions to technical issues.
• Able to confidently interact and communicate with computer users from all levels of the business and I.T literacy
• Comfortable in delivering training to small groups.
• Specific knowledge of Windows 7 & 10, MS Office and a good working knowledge of PC/Printer configuration.
• Additionally any experience of Active directory, SCCM, VMWare/HyperV, Avaya/Cisco Telephony and Android Smartphones may be advantageous
• Car Driver and Owner and prepared to travel frequently to different UK sites
• Prepared to provide “out of hours” support to computer users on a rota basis