Housing Management Officer (Social Housing) MEAR51003

Blue Octopus
St. Austell, Cornwall
08 Jul 2017
07 Aug 2017
Public Sector
Contract Type
Full Time

Housing Management Officer (Social Housing) MEAR51003

St Austell, Cornwall

£21,000 - £22,000

Our client’s vision is to make a positive difference to the communities they serve.

They are a fast-growing business within the Group and currently manages over 10,500 units across the UK.

With staff of all ages and walks of life, a job with our client has a rewarding impact on the lives of others and your own life. With offices across the UK, a job with them could be just around the corner.

An excellent opportunity has now arisen for a Housing Management Officer to join them in St Austell, Cornwall.

Within this role, you will deliver a high-quality housing management service to residents within a defined management patch. You will support the regional office to deliver the housing management function to residents of the housing association, in accordance with the organisation’s policies and procedures.

You will be responsible for moving tenants in to properties and showing them how to use all equipment and utilities in the property and go through health and safety information. Whilst undertaking regular property inspections and tenancy audits, you will also assist the income collections team to manage the level of rent arrears.

In addition, you will be responsible for supporting the Service Manager in limiting void rent loss on properties within patch and will liaise with local authority partners in dealing with nominations, lettings and day to day management issues as may arise including attending joint visits. You will also be responsible for managing antisocial behaviour.

In order to be successful in this role, you will ideally have previous experience of working in a social housing environment coupled with an understanding of delivering services to customers from different cultures and backgrounds.

With experience of use of IT systems for record keeping including databases and spreadsheets, you should have excellent negotiating skills and the ability to deal tactfully with difficult situations. Furthermore, you should have excellent organisational and time management skills and will be committed to delivering a high quality customer service.

Due to the nature of this role, you will frequently work alone so you will need to be comfortable with this.

Candidates should possess a full UK driving licence

Please refer to the full job description upon applying

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

  • Training and development
  • Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
  • Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
  • Long service and additional holiday leave - Colleagues who stay for a period of time at the company are rewarded for their service.
  • Share Save as you Earn scheme - Buy shares within the business for three years, at a reduced price. Share in the success!
  • Seeing first-hand the impact you have on the lives of the people you support

Our client and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.