IT Service Manager

Recruiter
Bowerford Associates Limited
Location
Reading
Salary
£34000 - £35000 per annum + Bonus + bens
Posted
07 Jul 2017
Closes
06 Aug 2017
Contract Type
Permanent
Hours
Full Time
Our client is looking for an IT Service Manager to join our Service Desk team. You will manage the integration and ongoing performance of 3rd party suppliers in delivery of device support services to the user base. The role will involve producing key operation metrics on a weekly/monthly basis, ensuring an effective and efficient relationship with 3rd party providers and provision of a seamless end user experience. You will be responsible for ensuring maximum leverage from 3rd party supplier relationships and conducting service reviews with the providers, helping to identify and deliver ongoing service improvements. Additionally you are required to co-ordinate feedback from external stakeholders to help guide and support ongoing product improvement and development initiatives. The right candidate will need in-depth experience in IT technical support with at least 2 years' experience on varying hardware and software platforms with the ability to analyse problems and determine appropriate solutions. You will need the ability to understand user requirements and translate into technical solutions. It is essential that you are proficient with Excel and Power BI with the knowledge to produce and analyse KPI data. Having an IT Degree/ITIL Foundation Certificate would be advantageous. You must have excellent communication and problem solving skills with a great attention to detail. Great role in a growing business. Please send in your word CV for more details.

Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.