Automotive Service Bookings Advisor

£15600 per annum
07 Jul 2017
06 Aug 2017
Contract Type
Part Time
Automotive, Motor Trade Job: Automotive Service Bookings Advisor Required in Cardiff.

Salary: Up to £15,600 Per Annum
Term: Full Time, Permanent

Motor Trade Jobs /Automotive Vacancies: Automotive Vehicle Service Bookings Advisor for Franchise Approved Car Dealership - Cardiff

Our client a large franchise approved car dealership in the Cardiff region is currently looking to hire a Vehicle Service Bookings Advisor to join their team.


Reporting to the Aftersales Manager, you will provide support and assistance as part of our client's service team, booking customers in for service and MOT inbound/outbound, and suggesting suitable aftercare products or services. Your main duties will include:

* Responding positively to customer telephone enquiries relating to service and repairs.
* Developing knowledge of motor industry, new models and recent improvements through technical bulletins and training courses.
* Pro-actively contacting existing customers in relation to their vehicles maintenance schedule.
* Establishing customers drop off and collection requirements or arranging alternative transport where necessary.
* Ensuring service bookings and appointments are managed efficiently and meet set manufacturer criteria.
* Upsell additional products to customers, such as seasonal products and extras when possible.
* Answering customers' questions regarding problems, services, and repairs.
* Contact customers to discuss and book their service and MOT, End of Warranty Check, Quality Enhancements and any outstanding campaigns.


In order to be eligible you will need to live in the Cardiff region or be able to easily commute there. You will need to be IT literate with a charismatic and confident telephone manner and have a focus on delivering excellent customer service. Any prior experience in the motor trade would be highly advantageous however it is non-essential. A full UK driving license with minimal points is however essential.


For your hard work our client is offering…

* Starting basic salary of £7.50 per hour.
* 22 days annual holiday allowance per annum plus the bank holidays.
* Workplace pension scheme.
* Full in-house and manufacturer relevant training.

Our client is ideally looking for candidates willing to work a 40 hour week Monday to Friday however they would be willing to consider part time candidates looking for a minimum of 20+ hours per week. Also the hours worked during the week can be flexible based around certain personal requirements.

To apply please send your CV to Josh Buck quoting J71633, Service Bookings Advisor, Cardiff.

Please remember to add your home phone number, mobile number, email address and full address to your CV. If this information is missing it slows down our process and may result in us not being able to contact you.

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