Audio Visual On Site Team Leader

Concept LTD
£35000 - £36000 per annum
07 Jul 2017
06 Aug 2017
Contract Type
Full Time

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Audio Visual On-Site Team Leader

Cambridge AV/VC On site salary circa £35,500

ur client is a leader in their field and due to continued success and growth of the business are seeking to recruit an On Site Team Leader to manage all operational activity based at the client site. Reporting to the Service Account Manager /training and resource Manager. To act as the focal point for all day to day operational issues and ensure all AV services are delivered and manage the AV team. The ideal candidate will have AV/VC Management Experience and SLA Management and in depth technical knowledge.

"Manage Motivate & Lead by Example"

The Role: *Will manage the On- Site Audio Visual Team at clients for all day to day operational service delivery

* Provide maintenance services for all conference room technical systems including projectors, VC and audio conferencing equipment and infrastructure. This work includes lamp replacement, RMA of equipment, trouble shooting and repairs of any physical layer problems
* Service tickets from an assigned ticketing queue to service support requests for white glove meeting room support / maintenance/repair
* Work with client teams to ensure a smooth transition from installation / sign off phase to building BAU operation
* Participate in development and maintenance of departmental workflow and standard operation procedures applicable to maintenance and local specific documentation
* Participate in Special Projects such as (but not limited to) compilation of asset lists, inventory tracking, deployments and general documentation
* Provide monthly communication and metrics to upper management around Maintenance support requests:

* Preventative Maintenance (rooms inspected, avg. inspection time, etc.)
* Break-Fix

* Ability to work in a very high pace and dynamic environment
* Ability to quickly adapt to changing needs, infrastructure, and evolving business processes
* Strong interpersonal and communication skills
* Ability to create and maintain technical and functional documentation
* Skype for Business & Polycom experience essential
* Experience on multiple operating system platforms (Windows and Mac) is preferred

Benefits: * Certification to CTS within 6 month probationary period

* 3% pension contribution (after 6 months probation period)

* 23 days holiday in first year (holiday years rising after length

of service January to December) to 25 during 3rd year

* Death in service benefits (3 x annual salary)

* Private medical insurance (after 6 months probation period)

* Join a company who will value you !!!!