Customer Service Team Leader

Location
London
Salary
£18000 - £24000 per annum
Posted
07 Jul 2017
Closes
04 Aug 2017
Ref
00070727
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This is an exciting opportunity to progress your career by joining an award-winning online software company, operating in the charity sector.

This innovative and rapidly growing company is looking for an experienced and motivated Customer Service Team Leader, to become part of their successful team.

As a Customer Service Team Leader you will be working on the telephone, within a friendly office environment. You will be responsible for managing the customer experience for their +1,000 customers and website users.

You will have an excellent opportunity to influence and develop the customer service experience, allowing you to make your mark and progress your career within the company.

Roles and Responsibilities:

- Ensuring overall customer satisfaction
- Replying to customer enquiries via ticket system
- Answering incoming customer enquiries over the phone
- Setting up new customer accounts
- Solving customer issues/complaints
- Customer aftercare follow-up
- Obtaining customer feedback and reviews
- Office administrative tasks

Requirements:

- Previous customer service experience (ideally within an online business or within a technical support team)
- High IT literacy
- Exceptional problem-solver
- Refined communication skills and telephone manner
- Highly customer focused and professional
- Keen to work within close-knit team
- Experience working with a CRM database
- Basic knowledge of HTML (preferred, but not essential)

Benefits:

- Competitive basic salary
- £50 on your birthday (after three months service)