Service Manager

CareTech UK
£26000 - £30000/annum Dependant on experience
07 Jul 2017
06 Aug 2017
Public Sector
Contract Type
Full Time
Service Manager – Supported Living

Directly responsible to: Operations Manager
Working with: CareTech Community Services staff, commissions, care managers, national care standards commission, clients, consultants and external agencies, local authorities and individual specialists.

Purpose of the job: To take a lead, role in the development and management of supported living within the region.
Management of service

a) To manage and monitor the staff of the area’s homes and services, ensuring effective utilisation of resources to enable the provision of good quality, safe and effective services

b) To ensure that every person has a dynamic support plan, which involves the person as far as is possible, takes into account that persons needs and aspirations, and is reviewed regularly

c) To ensure that all complaints raised by, or on behalf of the service user, are investigated in accordance with company policy, reporting to, or liaising with, external agencies as required

d) To ensure that the assessment process for new clients is carried out promptly and effectively, by appropriate team members, ensuring the effective completion of their placement and transition and that the required liaison with service commissioners, carers, marketing department and others is completed

e) To ensure that all statutory, regulatory and company policy requirements are monitored, managed and achieved

f) To be responsible to ensure that the area meets legal and company requirements in regards to health and safety. To promote safe working practices and ensure a positive approach to health & safety throughout the area

g) To play a major role in the quality, care standards and contact monitoring process, ensuring that group and service managers prepare appropriate quality documentation, and are able to professionally represent clients, and the company at inspections or liaison and review meetings with the external agencies
h) To ensure that services are appropriately and cost effectively staffed at all times and that appropriate on call management systems are in place. Monitor and manage staff establishments, staff turnover and sickness levels so that consistency of staffing is achieved

i) To undertake the professional supervision of group and home/service managers within the area, as appropriate, and in line with company policy, ensure that all staff receiving regular supervision

j) To ensure that staff throughout the area are managed effectively and are appraised, trained and developed, so that they carry out their duties safely and proficiently, with the aim of positively enhancing the lives of our clients

k) To work with finance department and home/service managers to complete and approve the area’s budgets. To achieve the agreed fee and cost budgets

l) To ensure premises are maintained to the required decorative and safety standards and that required small remedial maintenance works are undertaken quickly. To identify, plan and budget for other larger maintenance, capital or improvement works with the maintenance team

m) To undertake any other managerial tasks as required, in accordance with the seniority and level of responsibility, inherent in this position – some of these tasks may involve a company wide rather than area specific brief

Development of services

• To take a lead in the development of new services
• To review existing services on an on going, as well as specific basis, to ensure that they continue to run smoothly, and in accordance with the needs and expectations of the service users, the company and service commissioners
• To participate in events, meeting etc, where the intention is to publicise the company, and to support the marketing of available services
• To work with service commissioners in looking at future local needs and requirements for new services
• Encourage innovative practices and approaches throughout the organisation working with the directors and other service managers to identify areas of diversification that may provide added value to the organisation, and those who use our services.

Education and experience

• At least 2 years of management experience in a supported living setting, which must involve overseeing at least 8 services at one time
• Experience in the private care sector within the last 3 years
• Relevant post-graduate qualification, professional qualification, or a diploma in management
• Has proven experience of management and supervision of a large budget and activities of budget holders
• Clean driving licence
• Experience of developing supported living services

Knowledge, skills and abilities

• Highly skilled people manager able to facilitate a remote team
• Proven success in team leadership and the performance management of a remote working team of acre professionals
• An in depth working knowledge of the national minimum care standards and other statutory requirements
• Maintains up to date understanding of new legislation, government standards and iniatives in social care
• A working knowledge of employment legislation, the disciplinary process and the grievance process
• Able to manage change through others to deliver tangible and highly visible results
• Have the skills necessary to implement a broad range of policies and procedures, and to impart this working knowledge to their team
• Possess the ability to self motivate and use appropriate levels of initiative
• A good working knowledge of the appraisal process, as it applies to the monitoring of professional accountability
• Have the ability to deploy staff in a way which meets the needs of the area, whilst being able to match staff skill base with required tasks
• Possess good time management skills
• Identifies training needs of team and promote development and succession planning within the organisation
• Had experience in recruiting staff within an equal opportunities framework
• Work to build collaborative relationships inside and outside the organisation to achieve specific targets
• Proven competence in developing complex business plans to meet company objectives
• Has good technical ability in evaluating, monitoring and measuring the development and cost benefit of service provision
• Skilled in planning and negotiating service contracts
• Ability to implement, manage and monitor compliance and best practice

Personal Skills

• Has excellent written and oral communication skills and is able to present complex information at senior level
• Ability to develop professional relationships with a wide range of people insidfe and outside the company
• Have the ability to manage people in a way which develops a team based approach, but which also maintains the management role and position
• Able to work in a way which places the service user at the centre of life within the home, respecting peoples individual needs, choices, abilities and desires
• Be able to work in a flexible manner, adjusting work times to suit the needs of the business
• Have an empathic approach towards the needs of people with learning disabilities

Equal Opportunities

• Possess the knowledge and ability to work within an equal opportunity framework and develop an awareness within the staff team of anti-discrimination practice