Master Technician

Recruiter
Volkswagen Group
Location
Slough
Salary
£32000 - £40000/annum
Posted
07 Jul 2017
Closes
06 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
This exciting opportunity exists within our Slough Volkswagen Retailer

**Please note: all candidates must follow the on-line application process**

With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.

Hours – Monday – Friday 8am – 5pm
Saturdays- 1 in 3
23 days holiday
Pension scheme

Basic pay £32,000
Realistic OTE £40,000

Volkswagen Master Technician

Overall Objective

Accurately and skilfully undertake the repair and servicing of vehicles
Support the Workshop Controller in the running of the service facility
Detect and diagnose faults and establish work required
Deal with all customers directly in a customer-facing role and fulfil all tasks to the customer’s complete satisfaction
Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines

Key Tasks

Objective: Accurately and skilfully undertake the repair and servicing of vehicles
Perform service and advanced diagnostic repair work as directed and in accordance with established and documented procedures, as well as conducting routine service work
Analyse work orders carefully to understand a vehicle’s condition, the accuracy of the diagnosis and what work has been agreed to
Maintain the highest standards of workmanship in line with the latest technical guidance and evolving technical practice
Document completed work orders, ensuring hours and materials used are accurately and appropriately recorded and all warranty material is kept and returned to the Warranty Clerk
Minimise wastage of all materials, oils and fluids

Objective: Support the Workshop Controller in the running of the service facility
Assist the Workshop Controller in scheduling and prioritising work, advising on service work requirements that affect service prioritisation and supervising the completion of jobs to ensure that the highest standards of workmanship are achieved
Assume a leading position within the Workshop and advise on work priorities
Act as guide and mentor to junior level technicians, providing them with technical advice on work where required and assist the Workshop Controller with the induction of new staff
Be proactive in suggesting better ways of working, as appropriate
Undertake all other tasks and responsibilities as requested by the Workshop Controller

Objective: Detect and diagnose faults and establish work required
Test vehicles and provide diagnostic reports to the Workshop Controller and service reception
Observe, recognise and report on vehicle and component serviceability
Conduct pre-service booking discussions with customers to resolve any issues, using customer-facing skills to understand and interpret faults leading to an accurate diagnosis
Communicate with staff and customers over fault diagnosis in a clear, unambiguous way
Communicate with all other areas of business affected by potential work requirement e.g. Parts, Bodyshop, etc.

Objective: Deal with all customers directly in a customer-facing role and fulfil all tasks to the customer’s complete satisfaction
Meet customers at new vehicle handover, setting up the vehicle and demonstrating technical features to customers as required
Receive customers courteously, in line with the Volkswagen quality programme
For post-service booking communicate clearly and unambiguously when explaining a fault diagnosis or work required
Safeguard and protect the customer’s vehicle and its contents while being repaired or serviced, ensuring adequate seat protection is used in every vehicle

Objective: Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines
Ensure vehicles comply Volkswagen and industry safety standards when returned to customer and any faults have been reported and noted on the job card
Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility
Check the condition and ensure the correct maintenance of tools, equipment and other materials in accordance with company policy
Follow safe working practices and be proactive in suggesting possible improvements

**Strictly No Agencies**

Skills and Experience Required

About Us

Great products, potential for a global career, limitless opportunities – you’ll find it here at Volkswagen. With iconic vehicles such as the Beetle and the Golf GTI, few manufacturers have produced as many legendary cars as Volkswagen. Our brand holds a special place in people's imagination. But it’s our people who make us one of the most successful automotive brands. There’s a real sense of opportunity, progression and drive in everything we do