Insurance Sales & Customer Service Advisors x4

Hilton Lord
Romford, Greater London
£16000 - £26500/annum Salary is OTE
07 Jul 2017
06 Aug 2017
Contract Type
Full Time
Customer Service Advisor x2

Sales Support Adviser x 2

We are working with a well known Romford based Insurance Broker who actively invests in the training and advancement of staff and pride themselves in offering the highest levels of expertise and customer service.

You will be responsible for the efficient handling of customer enquiries and for the delivery of accurate and informative mid-term insurance quotations and amendments to existing customers policies if working on the Customer Service team, and on the New Business team, you will be required to handle new business quotations.

Key Duties / Responsibilities

•Maintain a high level of motivation and strive to, and achieve monthly departmental targets.
•Offer a high standard of customer care to existing customers over the telephone and within the office, and ensure that each enquiry is dealt with in a comprehensive, complete and professional manner.
•Liaise with insurers regarding underwriting terms and requirements, to perform appropriate administrative procedures in accordance with company guidelines and produce accurate and professional correspondence including letters, emails and memos for customers and underwriters.
•Generate and send out certificates and continuation cover note's as required.
•Interpret and implement all cross-sell opportunities, and promote awareness of the range of products and services that the Company offer.

Key Skills / Experience
•Proven track record in dealing with motor and/or household insurance.
•Previous motor and/or household insurance experience.
•Focus on customer care and excellent communication skills are essential.
•Excellent telephone manner and call handling techniques are required
•Attention to detail and ability to communicate and correspond professionally with all customers
•Ability to perform efficiently and effectively working under pressure in a call centre environment.
•Ability to work and participate as part of a team in order to meet personal and team service targets

Maximum 40 hours per week with shifts to include 2 weeks of earlys, a week of mid shifts, 1 week late and 1 in 3 Saturdays.

Basic salary on offer is £12,500 up to £19,000 per annum dependent on experience plus additional Bonus payments (to £600 per month + extra £500 per annum) £19k Basic with OTE £26,700.

Please specify on your application if you are interested in the Customer Service team or the New Business Team