Credit Control Team Leader

£24000 - £28000/annum
07 Jul 2017
06 Aug 2017
Contract Type
Full Time
Credit Control Team Leader , Sale, Manchester -£24-28k.
My client is seeking a Credit Control Team Leader to join their payments team based in Sale Manchester .The role will be directly reporting into the Credit Control Manager and will to support and guide the Credit Control Team & be the go to person for team members should they have any questions , queries or any issues that need escalation
Responsible for a ledger of established accounts, high volume collection activity on small and large value invoices.
You will action and resolve customer invoice queries and disputes, and raising credit memos when appropriate
You have responsibility to reconcile customer accounts re. Journal debits, journal credits, charge backs, debit memos and invoice adjustments. You will ensure accurate posting and allocation of all daily incoming BACS, cheques and credit card payments with remittances onto the customer accounts
Accountable for supporting and mentoring your team members
Accountable for monitoring the quality and accuracy of team members
Log, measure and review all team activity to establish quality levels and improvement areas
Ability to work with each team member to understand training requirements and development needs
Ensure all team activity and KPI reports are updated and published to the wider business
Deliver regular (daily) morning briefing sessions to the teams so that efforts can be focused on key cash application actions
Accountable for owning and prioritizing all customer escalation queries and working with the different teams to resolve them quickly
University/college education or equivalent experience
Previous experience in a B2B customer service role
Previous experience in handling a variety of inbound requests and queries
Previous people management / team lead experience
Previous CRM and/or systems experience (SAP)
Skills and Knowledge
Proficient in MS Office products including Word, Excel, Access and Power Point
Proficient with computer systems and SAP/Database
Strong organisational and interpersonal skills
Excellent follow-up skills are essential
Maintain a high level of professionalism while working with customers
Must be accountable and be able to work with minimal supervision to fully resolve customer queries
Personal Characteristics
Detail oriented
Ability to work with other functional team members to deliver the best customer result and experience
Ability to take ownership and deliver a resolution
Clear CRB is required
For more info contact Steve on (Apply online only) or Email (url removed)

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