Tenant Liaison Officer

ITS (Cardiff) Ltd
07 Jul 2017
06 Aug 2017
Contract Type
Full Time
I.T.S Construction are currently recruiting for a Tenant Liaison Officer for a Social Housing Contract based in Swansea. Our client is a National Social Housing Contractor looking for a reliable and experienced Tenant Liaison Officer for their busy project in Swansea.

The contract is a mixture of EWI (External Wall Insulation) and internal residential refurbishments. As a Tenant Liaison Officer you will be on the front line, delivering high quality customer service to a wide range of tenants.

Duties include:

- Pre-entry visits to introduce the company & to advise tenants on works being completed.
- Completing tenancy agreements forms and acting as the main point of contact with any problems/queries that may arise.
- Contacting neighbourhood housing associations and establishing working relations
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates etc.
- Attending & chairing tenant forum meetings to advise tenants of works being completed
- Monitor customer complaints, resolve any potential issues effectively and efficiently and monitor customer satisfaction
- General administration including printing letters, updating files and trackers, arranging appointments etc.

Candidates will need to hold a valid CSCS card. Please contact Matt Arnold on (Apply online only) for more details