Customer Service Partner

Recruiter
RedZone Recruitment
Location
London, South East England
Salary
22000.0000
Posted
07 Jul 2017
Closes
06 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Our client is seeking a Customer Service Partner in the Customer Operations department, which is responsible for ensuring that they invoice and service the customers’ accounts effectively and accurately. You will join a department, which is the heart of our supply business, ensuring that all our customers have a seamless experience when managing their energy.

Key Responsibilities

  • Ensure all outstanding billing and metering exceptions are completed
  • Analyze meter reading data and consumption data to ensure we accurately bill customers
  • Responsible for maintaining account data throughout the customer contract
  • Support the front-line advisors to take customer queries and complaints through to resolution
  • To resolve complex queries that requires analysis and logical thinking
  • Build good rapport with the customers

Person Specification

  • Experience providing excellent customer service in the B2B sector
  • Experience working in the gas and electricity utilities
  • Ability to establish and maintain good working relationships with customers, colleagues and business contacts
  • Excellent verbal and written communication skills
  • Ideally, have experience and understanding of the UK downstream gas markets, network code, and basics of the SPA system.