Customer Service Partner

RedZone Recruitment
London, South East England
07 Jul 2017
06 Aug 2017
Contract Type
Full Time

Our client is seeking a Customer Service Partner in the Customer Operations department, which is responsible for ensuring that they invoice and service the customers’ accounts effectively and accurately. You will join a department, which is the heart of our supply business, ensuring that all our customers have a seamless experience when managing their energy.

Key Responsibilities

  • Ensure all outstanding billing and metering exceptions are completed
  • Analyze meter reading data and consumption data to ensure we accurately bill customers
  • Responsible for maintaining account data throughout the customer contract
  • Support the front-line advisors to take customer queries and complaints through to resolution
  • To resolve complex queries that requires analysis and logical thinking
  • Build good rapport with the customers

Person Specification

  • Experience providing excellent customer service in the B2B sector
  • Experience working in the gas and electricity utilities
  • Ability to establish and maintain good working relationships with customers, colleagues and business contacts
  • Excellent verbal and written communication skills
  • Ideally, have experience and understanding of the UK downstream gas markets, network code, and basics of the SPA system.