IT Support and Client Services
WOW FACTOR: OUTSTANDING opportunity to join a large international company based in the heart of the City in an extremely varied, diverse and busy IT Support role. Our client is looking for an excellent candidate who has genuine interest in IT as well as having some previous support experience to bring to the role.
JOB ROLE: IT Printer Support & Client Services
JOB TYPE: Permanent
COMPANY: Managed Print Services Company
HOURS: 9:00 - 17:30 SALARY: £21,000 - £22,000
LOCATION: City of London
CULTURE: Corporate, Professional business environment
BENEFITS: Quarterly bonus
DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO: * Be the first point of contact for any printer issues * Be able to manage the ticket system * To be able to fix any printer issues e.g. - paper jams, toner problems etc. * Monitoring paper levels in print hubs and keeping up to date with suppliers * Providing pre and post print assistance * Delivering excellent support and advice You will be working with both the on-site help desk and the IT team on matters that require close attention to ensure the print service is in working order.
To have direct liaison with the customer and to deal with their enquiries through the necessary unit channels, assisting them as appropriately throughout, providing detailed support
Monitor paper stock levels in print hubs and replenish paper as and when needed.
Provide pre and post print assistance.
Liaise and assist engineers whilst onsite.
SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED: * IT support skills is ideal (TCP/IP, Printers) * Experience in MPS is desirable but not essential * Excellent trouble shooting skills * Customer friendly with excellent communication skills * High standard of customer service skills * Candidate needs to be adaptable with a 'can do' attitude * Tenacious and willing to learn new skills If this company and position appeals to you then please apply your CV on-line. Advertised by Office Angels, City branch Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer
Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.