IT application support technician

Proactive Technical Recruitment Ltd
£38000 - £40000/annum
07 Jul 2017
06 Aug 2017
Contract Type
Full Time
IT applications support technician

I am currently looking for an IT Application Support Engineer to join a fast growing company within the automation sector. The IT Application Support Technician would provide technical support for automated material handling software systems and equipment in warehouses and distribution centres using an array of technical tools to perform complex troubleshooting and problem solving.

Key Words

Application Support, IT support, Automation, Java, Linux, Unix, Oracle, My SQL, SQL Server, object-oriented programming languages, computer science.

Key Responsibilities

* Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS).
* Identifies issues that are mechanical or logical in nature and escalates to the appropriate team for resolution.
* Monitors and troubleshoots server availability and updates Software as needed.
* Designs test scenarios to identify system issues.
* Trains internal and external customers to increase system knowledge, resolve issues and prevent issues from recurring.
* Creates documentation and training materials for system users and system service & maintenance.
* Designs, generates, and maintains reports detailing the daily operations of the systems.
* Analyzes system daily operation reports to track and identify opportunities for continued improvement.
* Updates help-desk ticketing system to track, monitor, and resolve issues.
* Writes and updates knowledgebase articles.
* Effectively communicates with customers in high-impact scenarios.
* Shift work as part of rotation for 24/7 coverage.

Skills, Knowledge, Experience

* BSc or HND/HNC in Computer Science, IT engineering or equivalent combination of education and experience in similar work.
* Experience with Java or other object-oriented programming languages.
* Experience with SQL databases (Oracle, My SQL, SQL Server).
* Linux Server experience (essential)
* JAVA coding

Proactive Company Description Proactive's automation team successfully appoint professionals at varying levels of seniority, from hands on engineers through to Management and Director level appointments. With a dedicated team of specialist consultants, we have a successful track record with our clients, partnering with them to cover a wide range of skill sets. Our focus is purely on the Automation sector - with a specific focus on the following markets:

* Automated warehousing

* Parcel & postal

* Automotive

* Process

* Machine building

* Water, waste management & recycling

* Theme parks

Application Process If you have the above skills and wish to be considered for this position or find out more details then please contact Matthew Crate-Fox on (Apply online only) or submit your CV to (url removed). Proactive also offer a referral scheme for successful applicants - if you know anyone that could be suited to this position then please contact Proactive with their details and if they are placed by Proactive you will receive between £(Apply online only). *T&Cs apply I will endeavour to contact all applicants however if you do not hear from me within two weeks then unfortunately you have been unsuccessful.

Proactive Technical Recruitment is committed to equality in the workplace and is an equal opportunity employer.
Proactive Technical Recruitment is acting as an Employment Business in relation to this vacancy