IT Support Apprentice

Firebrand Training Ltd
Morden, Greater London
07 Jul 2017
06 Aug 2017
Contract Type
Full Time
This is an exciting opportunity for a driven individual to accelerate their IT career as an IT Support Apprentice for a Leicester-based organisation. As part of a Level 3 IT Apprenticeship, you’ll gain hands-on experience; industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning a decent salary.

As an IT Support Apprentice, your role includes:
The successful candidate’s primary role will be to help and assist the Technical teams based both in Leicester and Chessington with both technical and administrative tasks:

Building and configuration of PC’s/Laptops
Liaising directly with clients as part of the technical helpdesk team
1st Line Desktop/Server Support
Imaging of PC’s/Laptops
Configuring networking equipment
Monitoring of client backups
Log support issues as and when required
Creating documentation of internal and client environments
General administration tasks
Help with general business marketing tasks, such as sending out newsletters or mail shots (depending on the availability of time)
What skills and experience do I need?
You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science. The successful candidate will also possess:

- Have a high passion for IT and proven troubleshooting/break-fix of IT equipment (fixing/building computers, configuring routers)
Excellent communication skills as job involves contacting clients’ personnel including company executives, by email and by phone
Strong organisational and management skills
Have a good understanding of IT systems
Have excellent written English skills
Have good working knowledge of Microsoft Office products
Be able to communicate and articulate technical concepts to a non-technical audience
Be able to work independently and part of a team
**Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

Your Accelerated training programme
Firebrand offers a unique fast track Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects
By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

**This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status