IT Support Apprentice

Firebrand Training Ltd
Mayfair, Greater London
07 Jul 2017
06 Aug 2017
Contract Type
Full Time
We are looking to take on an IT Support Apprentice to join our talented and but growing support team. This is to assist with expanding our global client base. The role is in our London office to work closely with clients support and business integration requests.

This is a role with a new company in a very exciting industry dealing directly with clients. You will be part of a small team exposed to all the challenges of a start-up venture. So if you genuinely want a real challenge where you will work very hard, learn a lot and build a brilliant career then apply.

As an IT Support Apprentice, your job includes:
System support calls
On boarding of new clients
Setting up and loading funds
Visiting clients
Issue management
Batch job monitoring and issue resolution
Ad-hoc project work
Maintaining user documentation in line with product developments
Server and workstation deployment
Process documentation
What skills and experience do I need?
At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
Good attention to detail, willingness to learn, good communications skills, drive, passion and determination.
Dedicated team player with a can-do attitude
Excellent communicator both verbally and in writing
To be able to work under pressure with attention to detail
Your Accelerated training programme
Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects
By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position