Suply Chain Returns Advisor 3 month FTC

London, South East England
07 Jul 2017
06 Aug 2017
Contract Type
Full Time
We are working with a globally recognised luxury brand, currently recruitng a Suply Chain Returns Advisor to join the business.

Role Description:

We are looking for a responsible and enthusiastic individual with excellent Customer Service skills and an eye for detail who is passionate about luxury fashion.

The Returns Advisor is responsible for assisting in the day to day running of the Returns Department. Ensuring all returned product is processed according to company standards through the business logistical supply chain.

This role will require splitting the working week between the head office in Camden North London and the local distribution depot warehouse in Barking Essex.

Key duties include:

*Daily contact with UK & Irish wholesale retailers in regards to problem stock.
*To pre-authorise or reject requests for returns by checking information and ensuring it complies with company returns policy.
*Inspecting garments for genuine faults and deciding whether item should be credited.
*System creation of credit notes and inbound deliveries to warehouse
*Overseeing physical movement of return product into warehouse.
*Tracking status of returns with customer, freight forwarder and distribution depot
*Maintenance of returns log database
*To closely liaise with sales and finance regarding returns queries

We are looking for someone who is reliable and who works well individually as well as within a team, someone who can use their own initiative and manage their own time efficiently. The successful candidate will be professional in manner, conscientious, have a flexible approach to work and have excellent customer service skills. A crucial part of the role is to be able to deal with complaints and difficult situations over the telephone in a professional and timely manner and to possess the ability to make decisions using common sense.

Essential Requirements
Previous Customer Service Experience
Excellent Telephone Manner
Good computer skills: Excel & Word
Ability to prioritise own workload and work well under pressure

Previous experience in fashion wholesale/retail
Experience/knowledge in garment construction and fabrics used so can assess faults