Resident Liaison Officer

Mirai Consultancy Ltd
Islington, Greater London
07 Jul 2017
06 Aug 2017
Public Sector
Contract Type
Full Time
We are currently recruiting for a Resident Liaison Officer for a large UK social housing gas contractor. Purpose of the role below.

Salary: 24,000

Job Title: Resident Liaison Officer- (12 months fixed term)
Location: Redbrick Estate, Old Street, Islington, London EC1V 9NH
Hours: Full time Monday – Friday (some out of normal working hours may be required)
Reporting to: Site Manager

Project Background:
The project for Islington Council involves the renewal of the communal heating system on the Redbrick Estate. Works are in the boiler rooms and in individual properties. The estate has 112 flats and is home to leaseholders and general needs residents who are a mix of ages. The role will be based in our site office for the duration of the works.

Overall Purpose:
To be an effective communicator, keeping residents up to date on the works and providing support and information throughout the project. To ensure that all complaints are dealt with in a timely manner, keeping the resident informed throughout the complaints process.

Principal Job Responsibilities:
• To ensure that residents receive advanced notice of the works
• To visit residents with the Site Manager to conduct surveys and explain the works, listening to and addressing any concerns/issues
• To issue letters to residents, after obtaining approval from the Council’s Project Manager, advising of survey appointments, start dates etc.
• To monitor and manage access issues and advise the Council’s Project Manager of no access properties
• To be responsible for the investigation, reporting and resolution of all complaints from beginning to end by phone, email, letter and face to face
• To provide an update on any complaints to the Council’s Project Manager at progress meetings
• To liaise with the site team and other stakeholders on a day to day basis
• Excellent face to face, written and oral customer service skills
• Set up and maintain a Site Log Book recording all comments and complaints. This should also encompass a lesson learned journey and a log for the improvements made on each case

Please apply with a full CV through CV Library