Collections Team Leader
This is an excellent opportunity to join an FCA regulated business at an exciting time of growth.
You will manage a team of client relationship managers. Your team will each manage a case-load of customers with payment arrears on their account, support customers with any financial difficulties and arrange repayment plans all in line with TCF and FCA regulations. You will be responsible for coaching and developing your team, holding regular communication meetings, quality checking, dealing with escalations from customers and compliance.
It is essential that you have managed a team in a collection environment and ideally within a contact centre. You will be a strong leader, excellent communicator and have the ability to build strong working relationships with your team and the wider business.
In return, there is a a competitive package, an excellent working environment and real scope for career progression.