Network Engineer Apprentice

Firebrand Training Ltd
Uxbridge, Greater London
07 Jul 2017
06 Aug 2017
Contract Type
Full Time
Are you an aspiring IT guru looking to step up and take your career to the next level? Razor sharp attention to detail but who can see the bigger picture and think logically? We are looking for a Network Engineer Support apprentice to join their team.

Who you’ll work for
You’ll be working in our IT department, reporting to our Service Delivery Manager. This is a critical role working on the Helpdesk along with installing both hardware and Software and you will move into a Field Consultant as well. You’ll ensure our IT needs are met efficiently with a seamless customer experience.

As a Network Engineer Apprentice, your job includes:
To log calls on the Helpdesk System and resolve first line technical support issues.
To support clients remotely on PCs, Macs, Android Devices and IPhones.
To handle support calls with Wi-Fi issues.
To build computers PCs/Servers.
Remote and field support for clients.
To identify price and recommend software relating systems quality security.
To identify price and recommend suitable hardware for client requirements.
To troubleshoot technical faults relating hardware/software and provide resolution.
To examine IT systems for potential threats to its security and integrity.
Draw up plans for disaster recovery if security is compromised.
Make recommendations concerning software or system quality.
Any ad-hoc office duties ( as the business demands )
What experience and skills do I need?
You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

Therefore, you’ll have the following skills:

Good IT Skills ( Windows Operating Systems )
Support Skills ( Mac, OIS, Android )
Good Confident Telephone Manner
Effective time management
Able to prioritise
Report writing skills
Good interpersonal skills
Able to effectively identify issues, escalate & resolve them
Smart appearance
Demonstrate initiative
Your Accelerated training programme
Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects
By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you could be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation