Field Service Engineer

Rullion Engineering Altrincham
Guildford, Surrey
£23000 - £28000/annum
07 Jul 2017
06 Aug 2017
Contract Type
Full Time
ROLE: Field Engineer
REPORTS TO: Regional Service Manager
LOCATION: Guilford

To provide the highest quality repair and maintenance service to the full range of company and third party products in an efficient and professional manner, continually meeting or exceeding given performance targets as directed by their Regional Service Manager. The jobholder shall at all times consider the needs of the Customer first and be able to demonstrate exceptional customer relation and interpersonal skills.
To repair and maintain existing equipment and systems across the full range of products.
To continually exceed performance targets as set by the Regional Service Manager in the areas of productivity, quality of workmanship, first fix rate, stock control and attendance at work.
To demonstrate a comprehensive and in-depth knowledge of all the company's core products both in their repair and functionality.
Perform preventative maintenance checks and first line repairs to key products and systems to ensure potentially disruptive issues are pro-actively averted.
To provide technical assistance and training to other members of the team and customers as directed by the Company.
Identify issues that lessen customer satisfaction and actively participate in their resolution and future prevention, while adhering to the company's policies and procedures.
To be able and willing to work outside geographical boundaries, to demonstrate co-operation and flexibility in meeting the demands of customers throughout the business.
Assisting with installation related activities such as; site visits/commissioning/surveying etc.
Undertake installation work.
The ability to commission new installations prior to their hand over ensuring maximum customer satisfaction.
To be a highly motivated and enthusiastic team member positively promoting the Company as a world class service provider.
Be part of a standby rota to support all company products
Assist with the installations of assisted living systems (Telecare/Telehealth)

Undertake CRB check or similar as directed by the company policy.
A good understanding of basic Electrical and Electronic systems/principles.
An electrical/electronic qualification equivalent to or above an NVQ level 2 or similar.
Full driving licence.
Be able to demonstrate problem solving and analytical skills.
Be able to demonstrate Customer focus – the customer comes first.
Be able to demonstrate effective team working including mentoring/coaching and training others
Effective communication skills
Effective time management & planning skills.
A flexible approach to work.
The ability to work at heights or in confined dusty spaces.
Good IT skills
Good health record.
Undertake Training as required.
Smart & tidy appearance.
Able to cover an out of hour’s standby rota & work regular weekends in line with the Company
Experience of repairing field service products down to board level including Intruder Alarms, CCTV, Door Entry, Access Control, Environmental Monitoring/Control, Fire Detection, Nurse Call, etc.
Sound knowledge of Health & Safety issues relating to the service function
Experience of working with the elderly or vulnerable.
Experience of working with KPI’s, performance measures, SLA’s or similar