Call Centre Operative / Fleet Service Advisor

Recruiter
FastTrack Management Services Limited
Location
Cambridge
Salary
£21000 - £23000/annum Benefits
Posted
07 Jul 2017
Closes
06 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
We are currently looking to recruit an experienced Call Centre Operative / Fleet Service Advisor to work in the Cambridge area.

The successful Call Centre Operative / Fleet Service Advisor will ideally have experience within the Automotive industry and have experience with kerridge or within a service advisory role.

You will be required to work a 4 days on / 4 days off shift on one of 3 different shift patterns. (6am - 6pm / 8am - 8pm / 12pm - 12am)

Duties & Responsibilities:

- Answering inbound calls into the Customer Service Centre
- You will be dealing with incoming calls regarding breakdowns, noting defects and allocating to a 3rd party supplier to be fixed.
- Deliver exceptional customer service across the board and work to KPI`s and targets to ensure the highest possible level of customer service
- Support the management team with any requirement of the Service Centre
- Update notes on system to reflect status of jobs and log any calls received to and from customers.
- Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner

In return our client is offering:

- £21,000 - £23,000 p/a + Benefits
- On-going training and career development
- Good working environment with modern facilities

If you feel you have all the required skills and experience for this position, then please forward an up to date CV to (Email Removed)

Alternatively, please call Tom Nelson or David James at FastTrack Management Services Ltd on (Apply online only)