Technical Customer Services

Recruiter
Adecco
Location
Dartford
Salary
£24000/annum
Posted
07 Jul 2017
Closes
06 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Our client is a growing business that is looking to take on a Technical Support Specialist for their engineering department.

Are you looking to expand your customer service skills in a different industry, or already have knowledge of automotive or electronics and are looking to focus on support roles? This is the role for you!

We are looking for someone who is able to establish and maintain strong relationships with clients and provide excellent customer service.

The duties for this role will be:
- Providing first line support.
- Managing all inbound calls and emails for technical support and advice.
- Pre-sales technical support.
- Trouble shooting customer technical issues.
- Maintain and develop the FAQ database.
- Develop the departments technical support capabilities and systems.
- Support on training programs for internal and external customers.
- Administration of cloud based mobile digital recorder data services.

The ideal candidate will have:
- Technical customer support experience.
- Good knowledge of DC circuit knowledge.
- Excellent Computer competency.
- Able to demonstrate strong coordination skills.

Desirable but not essential:
- Experience in automotive/electrical/electronic customer service or NVQ Level 3.
- Experience in mobile data management.
- Experience in IT infrastructure and networking.

The company also offer a 20% company wide bonus as well as the stated salary and offer other benefits that make this a desirable company to work for.

If you feel that this would be a role that would be suitable and you are looking to work within a great team with excellent benefits please get in touch today!

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer