Part Time - Customer Service Role

Recruiter
Asure Recruit
Location
Portsmouth
Salary
£15000 - £16300/annum
Posted
07 Jul 2017
Closes
06 Aug 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Part Time
Customer Service Insurance Partner - Telematics Insurance

Start Date: 24th July
Location: North End, Portsmouth
Salary: £15,000 - £16,300 pro rata
Hours: Minimum of 16 hours per week
Training: 6 weeks full time 9am - 5pm

THE COMPANY

We are a leading and rapidly expanding insurance group who have benefitted from a string of successive achievements and impressive accolades who have been voted in the Top Big 30 Companies to Work For in The Sunday Times list.

THE JOB ROLE

Overview:

We are looking for enthusiastic and customer focused Telephony Agents to join our Telematics team (black box insurance). This is a unique, advanced and innovative technology which is great for those drivers who only use their cars once in a while and are frustrated by the high cost of car insurance. It's also great for younger drivers aged between 17-25 who often get penalised with high premiums.

The main aim of the role is to maximise customer sales and all revenue opportunities whilst providing effective customer service by handling calls and facilitating customer enquiries.

Responsibilities:

• Handle all calls to maximise retention targets
• Provide the customer with relevant product information that is clear, fair and not misleading
• To handle all customer service enquiries effectively
• Understand and be able to explain policy cover in line with terms and conditions
• Develop and maintain a competent level of technical, product and system knowledge
• Adhere to individual and team targets
• Maintain strong relationships

Essential Skills:

• Strong team player
• Good communication skills at all levels
• Results orientated
• Work well under pressure
• Ability to remain motivated in a changing working environment
• Good keyboard skills
• Works on own initiative

***WHAT MAKES US DIFFERENT***

This is a fantastic opportunity to join a fast paced, fun and vibrant office where you'll receive first class in-house training and coaching within a supportive environment. There is excellent potential to progress your career and advance upon your skillset and experience with the ability to gain qualifications while you work!

Perks of the job include:

• Brand new, top of the range onsite FREE gym for all staff members
• Service canteen (open for breakfast, lunch and dinner)
• Summer celebration events (this year there was a mini Glastonbury-style festival with performances given by Craig David and The Kaiser Chiefs).
• Dress down Fridays
• Prize giveaways
• Multi store gift cards
• Fancy dress days
• Charity events and much more