Call Centre Handlers

Stafforce Recruitment
£15000 - £18000/annum
07 Jul 2017
06 Aug 2017
Contract Type
Full Time
Call centre Handlers - Insurance Solutions £15,000 - £18,000 Doncaster

We are looking to speak to experienced Customer Service professionals to join a highly successful business. This a fantastic opportunity to join a great business with beautiful offices in an excellent location

Job Description

The management of customer support queries relating to Insurance services. Working as part of the Customer Support team to deliver the highest possible standards of customer service.

Key Responsibilities:

* Act as first level point of contact for customers and partners
* Promote data security in and outside of the business at all times
* To promote the business and that of our clients by providing exceptional and friendly service at all times
* To be responsible for processing claim management data input and administration tasks accurately
* To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner
* To ensure the accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails
* Ensure that claims data is maintained and kept fully updated with information from all sources
* Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients values
* The completion of duties as required from time to time by the Management Team

Key skills

Good knowledge of Microsoft Office

* GCSE Maths & English
* Excellent telephone manner
* Ability to work to agreed deadlines, targets and objectives
* Able to work as part of a team as well as autonomously to a high level of accuracy
* Good planning and organisational skills
* First class communication skills
* Good decision maker
* Commitment to providing a first class service to customers, suppliers and partners
* experience working within an Insurance background is advantageous

You will be subject to a DBS check and a credit check

This role is starting immediately if it sounds like it could be for you do not waste any time apply now!

Stafforce is acting as an Employment Agency in relation to this vacancy