Automotive Customer Relations Handler

Recruiter
Perfect Placement
Location
Blackburn
Salary
£20000/annum
Posted
07 Jul 2017
Closes
05 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Automotive, Motor Trade Job: Customer Relations Handler Required in Blackburn.

Salary: Up to £20,000 Per Annum
Term: Full Time, Permanent

Motor Trade Jobs / Automotive Vacancies: Automotive Customer Relations Handler Required For Independent Motor Group - Blackburn

Our client, an expanding specialist car dealership, is currently recruiting for a customer focused complaints handler for their busy Blackburn site.

Key Responsibilities
* Being the central point of contact for all customer complaints via email or call
* Advise customers of our complaints process and ensure the process is followed
* Respond to or escalate all complaints
* Accurately log and monitor all complaints
* Ensure time scales are met by following up outstanding issues
* Liaise with HR to highlight any training issues
* Effectively handle complaints whilst limiting costs spent within a budget.
* Work proactively to reduce common and reoccurring complaints by communicating with Management and HR
* Produce a monthly overview to monitor progress and provide feedback for management
* Ensure the complaints process is being followed and feedback to Team Leaders when it isn't
* To maintain a work rate and level that falls in line with the company's objectives
* To offer our customers a high level of service and maintain good customer satisfaction and retention

Skills & Experience
* Previous experience in a complaints handling role
* Broad knowledge of mechanical and body shop issues
* The ability to be firm and assertive whilst still providing an excellent level of customer service.
* Excellent communication skills with a professional and friendly telephone manner
* Ability to communicate complex information in writing, logically and persuasively in a business-like manner
* Ability to work to your own initiative with minimal supervision whilst working in a close-knit team.
* Self-motivated, driven and passionate about your role
* Organisation and the ability to manage numerous tasks at one time is vital
* Problem solving skills and the ability to collate and analyse information from various sources to identify key issues and trends

If this position sounds perfect for you, don't hesitate to apply and find out more details.

To apply please send your CV to Jamie Fisher quoting J71594, Customer Relations Handler, Blackburn.

Please remember to add your home phone number, mobile number, email address and full address to your CV. If this information is missing it slows down our process and may result in us not being able to contact you.

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