Account Development Manager

Mark James Search Ltd
£24000 - £27000/annum
07 Jul 2017
05 Aug 2017
Contract Type
Full Time
Our client, a leading financial services organisation, is hiring for an Account Development Manager on a contract basis, focussed on building and developing successful relationships with mortgage intermediaries, through inbound and outbound telephone activity.

Working alongside a field based Account Development Manager within a defined geographical sales area, to ensure that intermediaries receive the best possible sales support, in relation to the brands' products and criteria and how they meet the needs of potential customers.


* To ensure that the Business Development Unit is seen as a centre of excellence for broker sales support and are the first port of call for intermediaries when dealing with a Specialist case
* To manage inbound call volumes within agreed service levels, ensuring that relationships are developed through dynamic questioning techniques and effective cross-selling wherever possible
* Providing pre-application submission support to brokers using the online portal, in respect to both general technical assistance and review of declined/referred applications, in order to convert to quality submissions
* To work alongside the sales region's field based business development manager, in order to devise a structured outbound calling plan in line with the relevant account segmentation
* To use appropriate questioning techniques, carrying out a fact find to establish account background ie business volumes and customer base
* Provide direct support and assistance to the new business operations team where required to ensure a seamless quality service to intermediaries
* Attend external exhibitions/events as required to develop the brands presence in the wider broker community
* To work alongside the sales regions field based business development manager in segmenting relevant databases to maximise contact strategy within field, BDU or campaign teams
* To utilise CRM to plan pro-active calling and record relevant account


* Demonstrates knowledge of main competitors and their service levels/key products and criteria. Uses this information when selling the brands' proposition
* Possesses a detailed knowledge of the product ranges, able to positively promote the key selling points of the individual products
* Has a detailed knowledge of lending policy and underwriting processes and is able to apply this to new business enquiries
* Is able to display an informed knowledge of market conditions and regulation issues when holding conversations with internal and external customers.

This is a 3-month fixed term contract position, working Monday to Friday.

Please apply online to be considered