Apprentice IT Infrastructure Associate

Firebrand Training Ltd
Frome, Somerset
£20000 - £25000/annum
07 Jul 2017
05 Aug 2017
Contract Type
Full Time
This is an exciting opportunity for a driven individual to accelerate their IT career as an Apprentice IT Infrastructure Associate for a Somerset based organisation. As part of a Higher Level 4 IT Apprenticeship, you’ll gain hands-on experience; training towards industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning £20,000 - £25,000 per annum.

Due to continued growth, they have recently invested heavily in IT infrastructure and
now requires a new member of the IT & operations team to help support the IT manager and the company’s vision for growth. With two offices, one in The City, London and one in Frome, the successful candidate will be based in Frome but will need to occasionally travel to London.

What you’ll be doing as an IT Infrastructure Associate

• Be an active member of the IT and Operations team supporting the Frome and London offices
• Logging and monitoring IT support incidents and requests, categorising, prioritising and
escalating them where appropriate
• Updating and maintaining the IT inventory
• Assist in the build of, and provisioning of, laptops, phones and software.
• Ensure all laptops are patched and free on malware.
• Help enforce IT policies.
• Contribute to the creation of documentation including self-help solutions and wikis.
• Support the IT manager in progressing bespoke projects

What training will I receive?

Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You’ll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

What skills and Experience do I need?

You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science. Additionally, you’ll have:

• Enthusiasm for IT and a passion for technology.
• Be a good problem solver and calm under pressure.
• Excellent written and verbal communication skills.
• Attention to detail and methodical in approach.
• Knowledge of Windows operating systems, PC and server hardware.
• Knowledge of network configuration and troubleshooting
• Applicants will be well-presented and customer service orientated as a "customer facing" representative of the company.

What happens after my apprenticeship?

By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation