Helpdesk Administrator

Recruiter
Dyson
Location
Malmesbury
Salary
£18000 - £24000/annum
Posted
07 Jul 2017
Closes
05 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Helpdesk Administrator

Salary- £18,000 - £24,000 + bonus, 27 days holiday, pension, free onsite gym

Location- Malmesbury

The future development of a larger one at Hullavington will require on-going daily support from the various multi-faceted areas of expertise and functional teams within the Estates Department.

The Estate Team Helpdesk will be a new central point of contact to ensure the large and increasing volume of requests for support are captured and directed to the correct team. The helpdesk administrator will ensure the smooth start-up of the service, initially in a very basic format and will play a lead role in the selection and implementation of a more sophisticated facilities management software based system. This will be a very hands-on customer facing position and he/she will possess infectious enthusiasm, drive, enjoy challenges and bring a tenacious approach to the role.

Skill and Experience
-Experience of working with and managing Facilities Management Information Systems.
-Ability to deal with conflict situations in a calm, considered and pragmatic manner.
-Promote a culture of respect, accountability, performance and continuous improvement within the helpdesk team.
-Possessing a confident and decisive approach to resolving stakeholder issues.
-Strong focus on driving positive results and achievement of agreed KPI's