Customer Contact Executive

Recruiter
Volkswagen Group
Location
Leeds
Salary
£16500 - £26000/annum
Posted
06 Jul 2017
Closes
05 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Job Description

This exciting opportunity exists within our Leeds ŠKODA Dealership

**Please note: All candidates must follow the on-line application process**

ŠKODA: SIMPLY CLEVER

Job Purpose: To maximise all After Sales opportunities by actively promoting the Aftersales business; deal with Customer requirements in an efficient and courteous manner to ensure a high standard of customer satisfaction. Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department and to log, monitor and control customer complaints.

£16,500 basic - £26,000 OTE

As a Customer Contact Advisor, your Key Objectives will be:
• Contact all customers with additional work opportunities and new offers
• Contact all customers who require a service or MOT
• Actively promote older vehicle offers
• To maximise profit within the Service Department through sales of accessories and service plans
• To keep and maintain records within the quality system guidelines, for Customer follow Ups
• Maximisation of all Contact Centre activities, inbound calls, outbound bookings and up sell activity POLK Management on a weekly basis
• Vehicle Health Check follow ups
• Promotion of: ŠKODA Accessories, Service Plans
• Usage of customer retention tools
• Customer Care follow ups

39 hours per week; two shifts on rotation

Week1 / Early shift
Monday 8:30am – 5:00pm
Tuesday 8:30am – 5:00pm
Wednesday 8:30am – 5:00pm
Thursday 8:30am – 5:00pm
Friday 8:30am – 4:00pm

Week2 / Late shift
Monday 10:30am – 7:00pm
Tuesday 10:30am – 7:00pm
Wednesday 10:30am – 7:00pm
Thursday 10:30am – 7:00pm
Friday 10:30am – 6.00pm

**Strictly No Agencies