Customer Care Accounts Manager - Healthcare

One Housing
NW1 - Camden
£32000 - £35000/annum
06 Jul 2017
05 Aug 2017
Contract Type
Full Time
Are you looking for a new role that you can help shape and develop to really make your own? This role will give you the opportunity to get involved in a sector leading organisation during a period of exceptional growth to their portfolio.

Our health, care and support services are currently valued at over £40million with a strong focus on complex needs and integrated housing and care. This is set to soar over the next few years, with an emphasis on developing specialist housing for older people and through joint ventures with the NHS.

Reporting to the Head of Information, this exciting new role will work with colleagues across our department and also with the Financial Services team to coordinate and ensure the timely and accurate billing and collection of income of our diverse and rapidly growing Care and Support Services. This will include Care Home fees, Personal Care Fees, Core and Menu charges and top-up fees.

The Role
This is a cross-disciplinary role and you will liaise with front line services managers, the Financial Services team and senior managers to ensure that records are properly maintained, as well as developing and maintaining relationships with our customers and external partners.

As part of your role you will be responsible for maximising Housing Care and Support’s income by ensuring effective billing and collection of income across our services. You will act as a support function to local managers in ensuring they maintain accurate records. Furthermore, you will proactively build and maintain excellent relationships with our customers and their families, funders, external partners and internal stakeholders. Having previous experience in developing systems, processes and procedures will be helpful as we are constantly looking to optimise technology in order to allow for the timely and accurate billing of Care and Support services.

Skills and Experience
You will have knowledge and experience of income collection, ideally from a Care environment
You will have excellent numerical and literacy skills with a keen attention to detail
You will have the ability to effectively build and maintain strong relationships with colleagues, external partners, customers, families and managers
You should be comfortable in managing conflict and disputes if they arise
You will have a good level of IT skills, and have the ability to develop clear processes and procedures. Ideally, you will have had exposure to using sales ledger and invoicing software in the past.

About the company
We are a leading developer and provider of housing, care and support, who manage over 15,000 properties across 26 London Boroughs and the South East of England, focusing on beautiful homes and great places to live. With various services to choose from including supported housing, retirement housing and floating support, we are currently supporting over 5,000 people, enabling each individual’s independence.

If you feel that this role seems like the perfect next step in your career, we would encourage you to get in touch by applying today