Automotive Service Adviser

Recruiter
Dream Search Ltd
Location
Old Kent Road, Greater London
Salary
£20000 - £24500/annum £24,500 + benefits
Posted
06 Jul 2017
Closes
05 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Service Adviser
Greater London

We are currently recruiting for an experienced Sales Adviser to work in a fast paced dealership based off Old Kent Road in London.

As a Customer Adviser you must be driven to exceed customer expectations, both in terms of service and product knowledge. You will become the reason that customers purchase from our Retail Group and as such you will be the face of the Brand. 100% customer satisfaction is pivotal, under promise and over deliver throughout every step of the process. You will be focused on achieving Retail Gross Profit, CSI and Service Plan targets, which will drive your performance and remuneration package.

Performance Expectations
By consistently demonstrating these core responsibilities we would expect you to achieve the following levels of performance, therefore enabling you to reach the primary goals for the role. You will receive regular one to ones to assist you with achieving these joint expectations. There will also be a two-way formal review at the end of each month to analyse performance and work towards either maintaining or improving the results.

• Retail Gross Profit. Achievement of the Operating Profit Budget is the key focus of all Service Teams. Customer Advisers can make a positive contribution towards this objective by ensuring that the Department achieves its monthly Retail Gross Profit objective by focusing on the following areas:
- Retail / MOT Hours
- Retail / MOT Recovery Rate
- Hours per Repair Order
- Up-sell of additional work via AutoVHC