Production Support Analyst

ACL Recruitment
London, South East England
06 Jul 2017
05 Aug 2017
Contract Type
Full Time

Production Support Analyst - Windows, Transact-SQL, .NET, Payments working as part of the global team responsible for ensuring that the existing software architecture supports the business efficiently 24x7.

Our client is a rapidly growing provider of expertise in prepaid products across a number of sectors including open and closed loop gift cards, general spend, corporate spend, payroll, sub-prime/debt management, teenage spending, business-to-consumer (B2C) cash out', and travel money/remittance.

They are currently looking for Production Support Analyst - Windows, Transact-SQL, .NET, Payments you will be involved in a blend of programming and administrative tasks working with a number of stakeholders to resolve technical problems through analysis, diagnosis and solution definition. This role requires a balance of technical skills, business knowledge, troubleshooting expertise and excellent soft skills.

Responsibilities include but are not limited to:

provide technical & application support to the 24x7 production operation on a rota basis
deliver 2nd/3rd line application support for Middleware and integration systems including in-depth root cause analysis and request fulfillment
investigate and prioritise requests for support by business users, monitor progress and update stakeholders
drive excellence in application monitoring, log mining and application tuning
document and implement workarounds and revised procedures for Application Support and Operations teams
The successful candidate will have a Bachelors degree in Information Systems, Computer Science or equivalent discipline and 5+ years' experience as an Application/Production Support Analyst in a Windows based 24/7 environment, capable of providing L1, L2 and L3 support.

You must have experience of administration, configuration and maintenance of high volume multi-tiered environment using OpsView (or equivalent monitoring tool), MS SQL/Windows, Splunk, XML with coding experience in C# and Visual Basic. Experience of writing and using transact-SQL queries is also required.

In return you will be working with a market leader at the forefront of this industry, with extensive opportunities to progress your skills.

Production Support Analyst - Windows, Transact-SQL, .NET, Payments