Team Operations Manager

Sovereign & Bale
Central London, London
06 Jul 2017
05 Aug 2017
Contract Type
Full Time

Role: Team Operations Manager

Location: Central London

Salary: £33,000 - £37,000

Hours: Monday to Friday, 9am to 6pm

The successful candidate will be required to work one Saturday a month. Saturday working will be paid at overtime.

We have an exciting opportunity for an experienced Team Operations Manager to join a busy and award winning organisation. Based in Millbank, London, with modern offices overlooking the river, the successful candidate will manage the support function of our client's Field Sales department - one of their fastest growing sales channels.

Overall Responsibility

  • To manage the Field Sales support team ensuring the team work to departments SLAs and provide a timely and efficient service to internal stake holders Manage a sales hotline to assist sales agents with the support of the Field Sales Support team
  • Deal with customer escalations and complaints efficiently and in line with company standard
  • Work with the HR department in managing the new starter and leaver process
  • Constantly reviewing and improving the support/admin processes, communicating changes to the relevant parties as and when required
  • Conducting office visits to the regions as required
  • Negotiate best prices from suppliers for collateral Daily sales reporting, ensuring accurate headcount at all times
  • Organising and managing channel conferences
  • Generating monthly commission reports for all agents and managing commission queries
  • Providing sales reports on a daily and weekly basis

About you

  • Highly organized, pro-active and responsible self-starter
  • Strong stakeholder management experience Able to work under pressure and within tight timeframes
  • Strong initiative and can demonstrate a desire to improve all areas of operation
  • Excellent written skills
  • Experience of working in a busy sales office is desirable
  • Good communicator with the ability to manage challenging conversations
  • Has a "whatever it takes" and positive attitude