IT Support Coordinator 1st and 2nd Line

Recruiter
Jonathan Lee Recruitment
Location
Sutton Coldfield, West Midlands
Salary
25000.0000
Posted
06 Jul 2017
Closes
05 Aug 2017
Contract Type
Permanent
Hours
Full Time

IT Support Coordinator

Do you have experience providing 1st and 2nd line support across a large multi-functional business?

Do you enjoy the challenge of not only figuring out a solution to a technical issue, but also communicating this fix to a less technically able individual?

Do you enjoy learning on the job, and have experience with VMWare vSphere and know what a Cisco Switch is?

If you answered yes to all the above, this role is for you.

At Jonathan Lee, we are currently searching for an IT Support Coordinator to join a large, industry recognised Automotive business who work with some of the largest Car Companies in the country.

The day to day responsibilities will include:

  • Support of PC's, Servers, Printers and Scanners. (OS and Software, including new installations and updates)
  • User account creation and assignment of roles
  • System backup administration of up to 40 devices
  • Procurement of hardware, software and maintenance contracts based on company standards and PSL
  • Placing of support calls to suppliers for faulty equipment/ software issues, or to head office for issues with centrally supported platforms and applications.

To be successful in this role, we require the following skills:

  • At least 2 years' experience in a similar role
  • System Fault finding and resolution
  • Provider of technical end-user support
  • Professional knowledge of Windows 7/10, Windows 2012/2016 administration
  • PC Installation and Support
  • Cisco Switches (Only basic knowledge required. Further training will be given)
  • PC/ Server back-up administration using a well-known product
  • Prior experience using helpdesk ticket software
  • Knowledge of Zebra Printer config
  • Knowledge of VMWare vSphere Administration

If you feel this role would suit your skills, please apply straight away and we will be in contact with further information.