2nd Line Support Technician - £28,000 + Bonus – Farnborough

Penguin Recruitment
06 Jul 2017
05 Aug 2017
Contract Type
Full Time
2nd Line Support Technician - £28,000 + Bonus - Farnborough

My Client a huge name in the IT reseller and Managed Services industry, they're holding top level status nationwide, providing their services across the country, partnered with vendors such as Microsoft, Dell, HP and Acer to name a few! My client is now keen on speaking with 2nd Line Support Technician that are experienced and seeking a new challenge.

The Role

You will be responsible for ensuring all services are operated within the agreed SLA's, the role will also see you support and offer guidance where need be to the 1st line engineers. To be considered for the position you must be competent in delivering within a broad area of device, network and application services for IT end user support, LAN/WIFI/Security Infrastructure, IT Hardware, AV services and back up technologies.

The Candidate

The successful candidate will come from a similar role, and hold competences of a tier 2 Line Engineer and must possess a broad knowledge of IT services. It would be beneficial if you have had exposure to Network and Server technologies

Key Skills: - (Desirable)

* 2nd line Hands on IT Support and problem management.
* Windows Server 2008 R2, 2012 R2, Windows 7, 8, 10.
* Microsoft Office 2003, 2007, 2010, 2013 and 2016.
* Active Directory, DNS, DHCP, WDS, File & Storage, users & groups, Group Policies, etc
* Office 365 with SharePoint, Exchange 2010, and Exchange 2013.
* Hyper-V and VMWare 5.5 U2 virtual systems.
* Networking skills (TCP/IP, Firewalls, Switches, VPN, and Wi-Fi).
* HP Server, Workstations, Laptops, desktop computers, Konica Minolta MFP printers, Sharp MFP printers and Cisco switches.
* IT inventory, assets management and stock management.
* Knowledge of video conferencing such as Skype for Business and GoToMeeting.
* Excellent diagnostic and troubleshooting hardware, software's.
* Comfortable working with all levels of staff.
* Working with multiple suppliers and service providers.

The Package

* £28,000 Pa
* Bonus incentives
* Company benefits
* Annual holiday

For further details on this vacancy please call Avtar Rehal on (Apply online only) or alternatively send an email to -

* Keywords - 2nd line support engineer, technical support, desktop support, IT engineer, IT support
* Commutable Locations -, Basingstoke Winchester Guildford Chineham, Hook, Fleet, Farnborough, Camberley, Farnham, Aldershot, Winchester, Guildford, Reading, Newbury, Andover, Alton, Reading, Maidenhead