Technical Support Agent

Recruiter
Huntress
Location
Maidstone
Salary
£20000 - £25000/annum
Posted
06 Jul 2017
Closes
05 Aug 2017
Contract Type
Permanent
Hours
Full Time
Our trusted client who specialises in identity and security solutions enabling businesses, large enterprises, cloud service providers innovators around the world is searching for a Technical Support Agent.

Reporting to the IT Operations Technical Support Manager within the IT Operations Division the person in this role will assist in support of endpoint systems issues with other agents forming a Global IT Support Team.

Responsibilities:

* Serve as first point of contact for office members seeking technical assistance over the phone or email
* Diagnosing and solving hardware/software faults
* Determining the best solution based on the issue and details provided
* Be proactive and an excellent team player
* Escalating issues when further investigation and expertise are required
* Self-Motivated and able to work without close supervision.
* Learn and apply new and relevant technical information and instructions.
* Ability to analyze tickets to spot trends and underlying issues
* Out of office hours work as necessary to resolve critical issues
* Performs miscellaneous job-related duties as assigned

Requirements:

* BSc/BA in IT, Computer Science or relevant field
* Proven experience as a support technician or other customer support role
* Experience with Microsoft, OS X and Linux systems
* Good expertise of computer systems, mobile devices, and other technologies
* Log calls and maintain accurate written records of work
* Provide high valuable customer-oriented service
* Able to travel to other offices when deemed necessary
* Work productively and efficiently in a team environment to meet SLA and KPIs

Please respond to this advert with an up to date version of your CV and the leading consultant will be in touch.

Huntress does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK