IT & Telecom Support Manager

Halmer Recruit
Guildford, Surrey
06 Jul 2017
05 Aug 2017
Contract Type
Full Time

Salary: £25k plus Company Car (Optional)

Hours: Mon - Fri 8.30 - 1730

Location: Guildford

Our client are a long established business communications provider and are now looking for an IT & Telecoms support Manager. This role would suit someone with 1st Line support experience.

Purpose of the role:

To be the companys customers and account managers first port of call for all telecom & IT support queries.

Duties to Include:

  • Dealing with client's mobile equipment queries, repairs and setup, including mobile device management software such as Airwatch.
  • 1st line IT support for clients so a knowledge in Windows, Active Sync, Office 365, routers, switches and a basic knowledge of servers is needed. This can be done remotely or by visiting the customers site.
  • Provisioning, deployment and support of clients VOIP telephone systems, broadband and Ethernet lines.
  • Site survey visits to ensure VOIP installation run smoothly.
  • Support Account Managers in the sales process by attending meetings when required.
  • Experience in using CRM and ticketing system.
  • In house IT support
  • communicate with customers and Account Managers on a regular basis, keeping them up to date on all projects and support queries.

To be considered for the role:

  • 1st Line Support experience
  • Good IT and telecoms knowledge
  • Organised
  • Good Communicator