Technical Service Engineer

06 Jul 2017
05 Aug 2017
Contract Type
Full Time
Manpower is recruiting for a Technical Service Engineer on behalf of our client located in Royston but based globally. The role is Permanent, and based within the Engineering Sector.

Main purpose of the role:
* Provides first line technical support for the preparation (set-up, calibration, testing) installation, servicing and repair of Product Inspection X-Ray products at company facilities and customer sites.
* Maintains a high degree of interaction with end users, distributor partners, system integrators and company personnel, primarily within the EMEA but also including global teams on occasion.
* Form a core part of the companies X-Ray team focused on Fat Analysis applications within the meat industry.
* Works closely with project management, commercial development and engineering support groups.
* Individual will be conversant with the wider product portfolio and provide assistance to the business when not on travel.
This individual must be team oriented and flexible, and actively seek to share information and assist his peers. You should possess solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains a high technical level of product and application knowledge. Cross trains on all products serviced in the field, including Company X ray and Metal Detection hardware and software products. Have a willingness to work on special projects, some of high visibility. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of PC applications (PLC capability an advantage) to provide clear, concise information summaries.

Essential Duties and Responsibilities include the following:
* Responsible for meeting project demands and driving customer satisfaction
* Set-up, installation, repair and maintenance of equipment in the field; provides customer training and project support as required.
* Documents all activities and submits paperwork in a timely basis
* Order, install, and return parts and manages repair parts cycle time.
* Reviews all logs for open issues and prepares formal reports to internal project personnel and customers as necessary.
* Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
* Ensures that tools and test equipment are properly maintained and calibrated
* Assesses product/equipment performance based on field support data; recommends modifications or improvements.
* Seeks to provide technical support to customers and other service professionals as required.
* Participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
* Possesses a solid level of technical knowledge on company PI X-Ray products.
* Maintains clear and concise business communication proficiency, both oral and written
* Establishes and maintains a close relationship with senior level FSE's and Product Specialist in order to support the needs of the customer and remain aware of current technical trends.
* Exercises every available measure to control and minimize costs.
* Travel, overtime and work hours other than Monday-Friday may be required and individual will need to be prepared to undertake international travel as/when required.
* Comply with and ensure department compliance with Company health, safety and environmental policies.
* Other duties as required.

* Possess excellent organizational, communication, interpersonal skills with the ability to multi-task several projects at once.
* Excellent customer service skills and the ability to handle stressful situations.
* Self-motivated, reliable, and accountable individual
* Possess outstanding telephone skills
* Ability to lift item up to 50 lbs. Unassisted

Knowledge, Skills, Attitude:
* Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork.
* Must be responsive to all customer issues at all times.
* Must have own credit card and be willing & able to travel at short notice.
* Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required

Education and Training:
* Education/Training: Associates Degree or equivalent technical training. Electrical/Electronic Engineering qualification. Computer literacy required.
* Minimum of 2-3 years directly involved in troubleshooting and field repair of electrical and electronic systems and equipment

Shifts: Full Time.
Salary: £45,000Per Annum, Plus benefits

Contact: Sam Rawlings, Manpower Technical, St Albans (Apply online only)

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