Service Advisor NEWPORT basic up to £25k plus bonus
This thriving family-run franchise dealership has two successful sites in the area and deals in both new and used vehicles. They are looking to recruit an experienced Service Advisor to join their busy department.
The successful candidate will have responsibility for checking in customers, dealing with their enquiries in a professional and friendly manner and building up a good working knowledge of all facets of the business that the service department cover.
Previous experience in a car dealership is essential.
Your main responsibilities will include:
Making and receiving calls, to and from our customers whose vehicles require maintenance attention. Converting these contacts into workshop bookings and appropriately up selling related products and service, as applicable. Handling other inbound enquires as required from our customer base and making sure our customers receive the very best from all our departments. Making CSI/follow up calls and partaking in other Customer Focus related projects as directed by your line manager.
The successful candidate will possess:
Good interpersonal skills
A proven record providing excellent customer service
Drive and energy
The ability to work well within a team
A background in the car dealership environment
This well-established dealership can offer long-term career with good prospects for the right candidate.