Mandarin / Bilingual Support Analyst

Recruiter
Concept IT
Location
London, South East England
Salary
25000.0000
Posted
19 Jun 2017
Closes
19 Jul 2017
Contract Type
Permanent
Hours
Full Time

Mandarin speaking Application Support Analyst – London City - £25k + benefits

NIGHT SHIFT WORK

THIS ROLE CAN NOT PROVIDE SPONSORSHIP.

Do you enjoy solving problems? Come from a technical / science / maths background? Looking for your foot on the career ladder? Enjoy working in a people facing role? Speak fluent English and Mandarin?

Then this is the role for you!

As a Trainee / Graduate Application Support Analyst, you will be joining a well-established business with an exceptional software offering. They have excellent staff retention, good opportunities for training and development, and a good benefits package. Since you'll be dealing with customers directly, this role will suit someone that is friendly and outgoing and enjoys the customer service aspect of their role.

As a Trainee / Graduate Application Support Analyst, you need the following skills / background:

* Interest in IT or Technology

* Graduate calibre or equivalent – ideally from a Maths / Engineering / Physics / Sciences / Computer Science / Technical background.

* Previous Customer facing experience

* Structured and logical manner to approaching problems, with a highly numerate and inquisitive mind-set

* Fluent Mandarin speaker

As a Trainee / Graduate Application Support Analyst, your responsibilities will be:

* Providing telephone and email support including logging calls via call logging system

* Carrying out configurations, rollouts, and providing day to day application support for the business

* Sharing technical and customer knowledge with the team

* Escalating unresolved issues in a timely manner, to 2nd line support, communicating the defining changes and the delivery of required changes to the systems

* Assist with new clients and their understanding of the software and applications

* Gaining an understanding of the Finance sector and how IT / software is utilised

This is an excellent, entry level, opportunity to gain commercial experience or further your current experience by joining a fast growing, international business with a friendly and supportive environment. Your role will evolve over time and a number of people have grown and developed into other areas of the business over time and once they have 'earned their stripes'.

My client is offering a salary of circa £25k + benefits

Benefits include Pension + Health care + discretionary bonuses + Travel loan + Holidays + training + career progression

NIGHT SHIFT WORK

Contact Sally Hall on or click the “Apply Now” button.